Privacy policy

Effective Date: 08/13/2025

This Cultura (“we,” “our,” “us”) operates the website www.thiscultura.com (the “Site”) and respects your privacy. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from the Site.

Consent

By accessing or using our Site, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described herein. If you do not agree with this policy, please do not use our Site.

1. Information We Collect

We collect information from you when you:

  • Register on our Site
  • Place an order
  • Subscribe to our newsletter or SMS/text messaging service

You may browse our Site without providing personal information. However, to place an order or create an account, we may require the following details:

  • Name
  • Email address
  • Mailing address
  • Phone number (including for SMS/text purposes)
  • Credit card or payment information

We may also automatically collect certain device information, such as your IP address, browser type, operating system, and browsing activity through cookies and similar technologies.

2. How We Use Your Information

Any of the information we collect from you may be used in one or more of the following ways:

  • To process transactions securely: Your information will not be sold, exchanged, transferred, or given to another company without your consent, except as necessary to securely deliver the purchased product or service requested.
  • To send periodic emails: The email address you provide may be used to send you order updates, respond to inquiries, and provide promotional offers or other information related to our products and services.
  • To send SMS/text messages: If you provide your phone number and consent, we may send you text messages regarding order updates, shipping notifications, promotions, or customer service communications.
  • To send promotional SMS/text messages: If you opt in, we may send occasional marketing messages about new products, special offers, or events. Message and data rates may apply. You may opt out at any time by replying “STOP” to any message.
  • To improve our Site and services: We use data to enhance our offerings and your customer experience.
  • To help protect against fraud and unauthorized transactions.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Trusted third parties such as Shopify (our e-commerce platform), payment processors (e.g., PayPal, Stripe), secure shipping carriers, and email/SMS marketing platforms, all of which are contractually required to protect your data and use it only for the purposes we specify.
  • Third-Party Consent: By using our Site, you consent to the sharing of your information with these third parties as necessary to process your orders, provide customer service, deliver marketing communications (if opted in), and protect against fraud.
  • Legal Requirements: When required by law or to protect our rights.

4. Cookies

We use cookies to improve your browsing experience, analyze site traffic, and provide personalized content. You can disable cookies in your browser settings, but some features of our Site may not function properly.

5. Age Consent

By using this Site, you confirm that you are at least 13 years old or using the Site under the supervision of a parent or legal guardian. We do not knowingly collect personal information from individuals under the age of 13 without parental consent. If we discover that we have inadvertently collected information from a child under 13, we will delete it immediately.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information.
  • Opt out of marketing emails at any time using the unsubscribe link in our emails.
  • Opt out of SMS/text messages at any time by replying “STOP” or following the instructions provided in the message.

7. Data Retention

We keep your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain security protections.

8. Security & How We Protect Your Information

We take the security of your personal information seriously. To help protect it from unauthorized access, alteration, disclosure, or destruction, we use a combination of administrative, technical, and physical safeguards. These include:

  • Secure Socket Layer (SSL) encryption for all data transmitted between your browser and our servers.
  • PCI-compliant payment processing to protect your financial information.
  • Restricted access to personal information, limited only to employees or service providers who need it to perform their job functions.
  • Regular monitoring for potential vulnerabilities or security threats.

When you place an order or enter, submit, or access your personal information, we implement a variety of security measures to maintain its safety. After a transaction, your private information (such as credit card details, social security numbers, or financial information) will not be stored on our servers.

Shopify Payment Security:
Our store is powered by Shopify, which includes built-in security measures such as SSL encryption, PCI compliance, and fraud analysis tools. Shopify Payments, the platform’s native payment gateway, also utilizes 3D Secure authentication where required. Additionally, Shopify provides tools like fraud analysis and the option to enable features like Shop Protect for Shop Pay, which offers chargeback protection from fraud.

9. International Data Transfers

If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Site, you consent to this transfer and acknowledge that U.S. laws may not provide the same level of protection as those in your home country. We will take appropriate steps to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the personal information we collect about you, request deletion of your personal information, and opt out of the sale of your personal information (we do not sell personal information). To exercise these rights, please contact us using the information below. We will not discriminate against you for exercising your rights under the CCPA.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Site with a revised “Effective Date.”

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:
📧 Email: thisculturatuya@gmail.com
🌐 Website: www.thiscultura.com