Refund policy

Effective Date: 08/14/2025

Thank you for shopping with This Cultura. We take pride in our products and want you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for our store.

1. All Sales Final (Exceptions Apply)

Because our products are custom-printed and made in limited runs, all sales are final unless the item you receive is:

  • Damaged in transit
  • Defective
  • Incorrect due to our error

We do not accept returns or exchanges for:

  • Wrong size ordered
  • Change of mind
  • Wear and tear from normal use

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of receiving your order.
  • Email thisculturatuya@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging.
  • We will review your request and, if approved, offer a replacement or refund at no extra cost to you.

3. Refunds (If Applicable)

Once your return or issue is approved:

  • Refunds will be processed back to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.
  • If you haven’t received your refund after 10 business days, please contact your bank or credit card company before reaching out to us.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, send us an email at thisculturatuya@gmail.com within 7 days of receiving your order.

5. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged, including but not limited to:

  • Hats, beanies, and headwear
  • Socks
  • Face coverings/masks
  • Sale or clearance items

6. Shipping Returns (If Applicable)

If we request you to return an item:

  • We will provide you with the return address and any prepaid label (if applicable).
  • You are responsible for ensuring the product is packaged securely to avoid damage during return shipping.
  • Returned items must be in their original condition—unworn, unwashed, and with any original tags or packaging.
  • Unless the return is due to our error, the customer is responsible for all return shipping costs.
  • It may take 5–7 business days to process your return once it arrives at our distribution center.
  • Please note that shipping times to our distribution center are outside of our control, and we cannot guarantee how long carriers will take to deliver your package to us.

7. Track Your Return

  • We recommend that all returns be sent with a valid tracking number from a reliable carrier such as USPS, UPS, or FedEx.
  • For high-value returns, we recommend purchasing shipping insurance.
  • Proof of return will only be accepted in the form of a valid tracking number.
  • Please keep your tracking information until your return has been fully processed and your refund or exchange has been confirmed.
  • We are not responsible for any lost or undelivered return shipments if a tracking number is not provided.

8. Late or Missing Refunds

If you believe your refund is late or missing after our stated time frame:

  • First, check your bank or credit card account again.
  • Then, contact your payment provider.
  • If you have done all of this and still have not received your refund, please email us at thisculturatuya@gmail.com.

9. Changes to This Policy

We may update this Refund & Return Policy from time to time. The updated version will be posted on our website with the revised “Effective Date.”

10. Contact Us

If you have any questions about this Refund & Return Policy, please contact us at:
📧 Email: thisculturatuya@gmail.com
🌐 Website: www.thiscultura.com